The Caregiver Relationship


Ep29: That guy in the jersey is my doctor?

Ep29: That guy in the jersey is my doctor?

Overview

Join Angel and Dr. E as they take a deep dive on an old paper that turns the stodgy, stiff white coat doctor template on its ear, and offer a contemporary model that combines empathy, compassion and friendship – yes, I said friendship – into a newer, better model that has been proven to improve patient satisfaction and outcomes – yes, I said outcomes!

Module: What do you want from your caregiver?

Episode: That guy in the jersey is my doctor?

Referenced on the show

CROC gratitude shout outs

Angel Santana – Have Faith Let It Begin
Rod Freeman – Small Biz Up

Charlotte Larsen – http://www.charlottelarsen.net/
Michael Benzaia – https://www.michaeljohnbenzaia.com/

Photo by Ciel Cheng on Unsplash

Wishing all of our cancer survivors a very long, healthy, happy and cancer-free life.

Ep27: Cleaning the table for trust

Ep27: Cleaning the table for trust

Overview

Join Angel and Dr. E as they rewind and take another look at Dr. Len Berry and Dr. Rana Awedish’s most excellent academic article entitled
“Trust-based Partnerships are Essential-and Achievable-in Health Care Service”

Module: What do you want from your caregiver?

Rewind Episode: Cleaning the table for trust

 

 

Referenced on the show

Today’s Kick Off Story: Back to the future

Photo by Danielle MacInnes on Unsplash

CROC gratitude shout outs

Angel Santana – Have Faith Let It Begin
Rod Freeman – Small Biz Up

Charlotte Larsen – http://www.charlottelarsen.net/
Michael Benzaia – https://www.michaeljohnbenzaia.com/

Ep26: Hudson Valley Common Sense

Ep26: Hudson Valley Common Sense

Overview

“Listen to your patient; they are telling you their diagnosis” said Dr. William Osler, father of modern medicine.

Join Angel and Dr. E as they look back at the profound depth and impact of the last 2 podcasts and take yet another insight from Dr. Rana Awdish’s book “In Shock”, this time about listening to your patient’s words, listening to their symptoms, and using some good old fashioned Hudson Valley common sense to better serve their needs, not ours!!!

Module: Tommy can you hear me?

Episode: Hudson Valley Common Sense

Referenced on the show

Today’s Kick Off Story: Recap of past 2 episodes

CROC gratitude shout outs

Angel Santana – Have Faith Let It Begin
Rod Freeman – Small Biz Up

Charlotte Larsen – http://www.charlottelarsen.net/
Michael Benzaia – https://www.michaeljohnbenzaia.com/

Photo by Jason Rosewell on Unsplash

Ep25: Trust-based partnerships – A chance to die

Ep25: Trust-based partnerships – A chance to die

Overview

Join angel and Dr. E as they welcome their old friend Professor Len Berry and new friend Dr. Rana Awdish as they discuss her critically acclaimed book, “In shock”, as well as take a deep dive into their article detailing the 4 pillars of trust in the patient-caregiver-healthcare system triad.
 

Dr. Rana Awdish

Rana Awdish, MD, FCCP is the author of In Shock, a critically-acclaimed, bestselling memoir based on her own illness. A critical care physician and faculty member of Wayne State University School of Medicine in Detroit, Michigan, she completed her medical degree at Wayne State in 2002 where she was inducted into the Alpha Omega Alpha national medical honor society, her residency at Mount Sinai Beth Israel in New York, and her fellowship training at Henry Ford Hospital where she serves as the current Director of the Pulmonary Hypertension Program. She also serves as Medical Director of Care Experience for the entire Health System. Dr. Awdish’s mandate as well as her passion is to improve the patient experience across the system and speak on patient advocacy at health care venues nationally.

Rana Awdish MD.jpg

Leonard L. Berry

University Distinguished Professor of Marketing Regents Professor
M.B. Zale Chair in Retailing and Marketing Leadership
Presidential Professor for Teaching Excellence
Senior Fellow, Institute for Healthcare Improvement

 

Module: What do you want from your caregiver?

Episode: Trust-based partnerships – A chance to die

Referenced on the show

CROC gratitude shout outs

Angel Santana – Have Faith Let It Begin
Rod Freeman – Small Biz Up

Charlotte Larsen – http://www.charlottelarsen.net/
Michael Benzaia – https://www.michaeljohnbenzaia.com/

Photo by Jessica Delp on Unsplash

Ep23: Building a bridge of empathy

Ep23: Building a bridge of empathy

Overview

Please join Angel & Dr. E. as they take a deep dive on developing strategies to better manage difficult patients in order to achieve better outcomes.

Module: Confessions

Episode: Building a bridge of empathy

Referenced on the show

Today’s Kick Off Story: Joe, the “difficult” patient.

Jodi Halpern – Clinical Empathy 

CROC gratitude shout outs

Angel Santana – Have Faith Let It Begin
Rod Freeman – Small Biz Up

Charlotte Larsen – http://www.charlottelarsen.net/
Michael Benzaia – https://www.michaeljohnbenzaia.com/

Photo by Aleksandr Barsukov on Unsplash

Ep22: Confidence and Humility

Ep22: Confidence and Humility

Overview

Join Angel and Dr. E. as they explore the seeming paradox between caregiver confidence and caregiver humility – and find out why you can’t have one without the other.

Module: What do you want from your caregiver? (Premier)

Episode: Confidence and Humility

Referenced on the show

Today’s Kick Off Story: 1982 NCAA Basketball Championship

The 8% rule.